Based in Canary Wharf, we are looking for Part Time Japanese Customer Care advisors to join the team working for an Airline.

Salary : £26000 per annum pro rota

Hours : 20 hours between Monday to Friday 1am and 9.00am – either 4 hour or 8 hour shifts

Location : Canary Wharf – initially 2 months in the office then will move to a hybrid working pattern

As an Airline Customer Care Adviser you will have a vitally important role – booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries

Main Duties

• Help customers and solve their problems in an accurate and efficient manner
• Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
• Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
• High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce
• Develop and improve processes and ways of working
• Troubleshooting with customers
• Other administrative tasks
• Contribute to our positive team spirit and work environment

Person Spec

• Proven Amadeus GDS experience is desirable
• Airline or travel experience
• Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
• An effective team player with a “can-do” attitude
• Passionate about providing great customer care with a friendly personality
• A confident and professional telephone manner
• Self-motivated, proactive and able to work on your own initiative
• Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers
• You must be able to speak fluent Japanese and English